FREE SHIPPING ON ALL ORDERS OVER R500

Frequently Asked Questions

I have ordered and it’s not what I expected, what now?

We are here and want you to be happy, please reach out so we are able to assist.
We take pride in all the products we stock, if you are not 100% satisfied with your purchase, just contact us and we will support you as best we can.
Please pay careful attention to our returns policy.

I have ordered and it’s not what I expected, what now?

We are here and want you to be happy, please reach out so we are able to assist.
We take pride in all the products we stock, if you are not 100% satisfied with your purchase, just contact us and we will support you as best we can.
Please pay careful attention to our returns policy.

Can I collect my purchase in person?

Unfortunately, we are an online retailer. We do however ship all our products countrywide. Keep an eye on our Facebook or Instagram pages for information on any pop-up shops or events planned in your area.

Please feel free to contact us if you have any unanswered questions by making use of the contact us tab.

Do you have any stockist at the moment?

As it stands, we don’t . If you a retail store, and our products are of interest to you, please contact us.

What is TR90?

TR90 is a thermoplastic material that is incredibly durable, flexible and lightweight making the material extremely comfortable and ideal for sunglasses.

What is CAT3 Polarized?

Lens category 3 sunglasses provide extra protection from both visible and UV light. These lenses will usually only allow less than 20% of visible light to penetrate the lens, meaning they will block out 80% plus of light.

How old should I be to use an OWNBOARD E-Skateboard?

OWNBOARD electric skateboards are high performance machines and should not be used or operated in any way by children under the age of 14, unless under adult supervision.

How can I adjust the steering sensitivity?

You can adjust the tightness of the nut at the front of the truck by using a T wrench. Loosen the nut to make the steering flexible. Tightening the nut will make the steering clumsy.

Are the E-Skateboards waterproof?

The boards are tested for water resistance, meaning, if there is some water such as a shallow puddle, gutter run-off, or some sprinkler over-spray in your line, the board should be ok. However, it is not recommended to ride when the ground is completely saturated.

You rely almost exclusively on friction when skating, even more so when skating on a powered board. Skating on wet surfaces offers greatly reduced friction, resulting in it being highly dangerous. Riding on a wet surface could have adverse effects on you, your board, and those around you.

Do I need to charge the battery when receiving the E-Skateboard?

Yes, the battery should be fully charged before riding your OWNBOARD for the first time. To protect the battery, it is not fully charged when leaving the factory.